Last updated: 24/03/2020
Technology plays an important role in ensuring your child(ren) can continue their education during this time of uncertainty. We know from experience technology can be temperamental at times and issues can occur when you’re least expecting them.
In order to support you as much as possible we have created a dedicated email address for reporting technical issues;
Pupils & Parents
(Primary & Infant Schools)
Parents & Pupils
(John Taylor High School)
Parents & Pupils
(John Taylor Free School)
Parents and Pupils (Kingsmead School)
Parents & Pupils
(Paulet High School)
Your school many have alternative arrangements to support your directly or you may contact ithelp@jtmat.co.uk
MAT Staff
(Open to all)
Your home school may have alternative arrangements to support you directly or you can contact
support@jtmat.co.uk
What can we help pupils and parents with?
We can only support you with technical issues related to accessing resources provided by our schools. We are not experts on every single device or piece of software and we may not be able to solve every problem, even we have limits. However we will always give it our all!
If you any other issue or concern that does not relate directly to technology please contact your school directly.
What information should I include?
In order for us to help you quicker, when raising an issue please ensure it contains as much information as possible. We recommend the following information is included in your first email:
- Tell us your and/or your child’s name name and home school.
- A screenshot or the text from any error messages
- The device you are using e.g. is it a laptop, Chromebook, desktop PC, MAC, iPad, Samsung mobile, etc.
- A description of the steps you took before the issue arose
- What you expected to happen? E.g. a file to download
Accessing resources for home learning
Accessing Office 365 from home (Staff & Secondary Students)
Many of our schools use Office365 for email and cloud storage. This guide will detail how you can access those services from any web enabled computer or laptop.
Note: If you are using a shared computer (i.e. with other family members) or if you have personal Hotmail/Office365 account, then to avoid the need to sign out of your account, you can use incognito/InPrivate browsing. Below is a list of popular browsers and how to enter incognito/InPrivate browsing.
Google Chrome
To open an incognito window, start Chrome and click the menu in the top right corner of the window. Click New Incognito Window and start browsing. Alternatively, you can press Ctrl+ Shift + N to bring up a new incognito window without entering the Chrome settings menu.
Microsoft Edge
To launch InPrivate Browsing, start Edge, click the menu in the top right corner of the window and select New InPrivate window. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the Edge taskbar icon and select New InPrivate window.
Microsoft Internet Explorer
To launch InPrivate Browsing in Internet Explorer, click on Settings > Safety > InPrivate Browsing. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the Internet Explorer taskbar icon and select Start InPrivate Browsing.
Safari
Choose File > New Private Window, or switch to a Safari window that’s already using Private Browsing. A window that’s using Private Browsing has a dark Smart Search field with white text.
Firefox
To enable private browsing in Firefox, click on the hamburger icon at the top right and then select New Private Window. You can also just use the CTRL + SHIFT + P keyboard shortcut. You will be able to tell you are in private mode because of the mask located in the top right of the window.
Accessing Office365 on a laptop or computer
- Open your browser (we recommend Google Chrome) and in the address bar type https://login.microsoftonline.com/
- Enter your school email address in the box (as shown below) – then click Next
- Enter your password that you use to access your email
- On the final screen – If this is your own home laptop that only you use, then you can left click Yes to remain logged on, otherwise click No – You will then be successfully logged on to Office 365.
- Once you have logged in you will be able to use the tiles to access specific services and applications including
- Outlook for email
- OneDrive for cloud storage and access to documents
- Office Apps to use online versions of your desktop apps
Accessing Office365 on a mobile device
Office365 can also be accessed on your mobile device either using the inbuilt web browser or by downloading and logging on to correct apps.
The link below provides quick links to the most popular Office365 apps.
Accessing Google Apps (Drive) from home
https://www.youtube.com/watch?v=2OIIBzWFKGo
Accessing Google Apps on a mobile device
Google apps can also be accessed on your mobile device either using the inbuilt web browser or by downloading and logging on to correct apps.
The link below provides quick links to the most popular Google apps.
Church Gresley Infant and Nursery School
Further information and updates can be found here:
https://www.cginschool.co.uk/
Resources for home learning can be found here:
https://www.cginschool.co.uk/class-pages/
Forest Family (All Saints & Needwood)
Further information and updates will be sent via:
https://www.classdojo.com/ and/or social media
Resources for home learning can be found here:
http://bit.ly/393Ux2K
John Taylor Free School
Further information and updates will be sent via the SchoolZine SZApp:
https://www.schoolzine.co.uk/szapp-faq
All instructions and deadlines are available via:
https://www.go4schools.com/students/
https://www.go4schools.com/parents/
Kingsmead School
Further information and updates are available via:
https://kingsmeadschool.net/home/coronavirus/ and/or social media
Resources/homework tasks will be set via Show My Homework:
https://www.satchelone.com/login
Mosley Academy
Further information and updates will be sent via:
Parent Mail (Text or Email), https://www.mosleyschool.co.uk/ and/or social media
Resources for home learning can be found here:
https://www.mosleyschool.co.uk/page/?title=Parents%27+Area&pid=62
Paulet High School
Further information and updates can be found here:
https://www.paulet.co.uk/ and/or social media
Resources for home learning can be found here:
https://learning.paulet.co.uk
Rykneld Primary School
Further information and updates can be found here:
http://www.rykneld.staffs.sch.uk and/or via social media
Resources for home learning can be found here:
http://www.rykneld.staffs.sch.uk/distance-learning
Winshill Village Primary & Nursery School
Further information and updates can be found here:
https://www.winshillvillage.org.uk/ and/or via social media
Resources for home learning can be found here:
https://www.winshillvillage.org.uk/
Useful Documents
We have become aware that Team viewer may be blocked by some ISP such as Talk Talk under your scam settings. You may need to contact your ISP to allow us to remotely support you.
https://community.talktalk.co.uk/t5/Articles/How-to-use-TalkTalk-HomeSafe/ta-p/2205196
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